The following Terms and Conditions outline important legal information regarding your rights under distance selling and e-commerce regulations. By using OStraps.com, you agree to these terms.
1. Scope of Application
1.1. These Terms and Conditions apply to all business relationships between lantianbaiyunheitu.com (hereinafter referred to as “Seller”) and the customer (“Customer”) in their current version at the time of the order.
1.2. For any inquiries, complaints, or claims, our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM via email at aak561868@gmail.com.
1.3. A “consumer” is defined as any individual making a purchase for personal use, unrelated to commercial or self-employed activities (§ 13 BGB).
1.4. Any conflicting terms proposed by the Customer are not recognized unless explicitly agreed upon in writing by the Seller.
2. Offers and Service Descriptions
2.1. Product listings on our website do not constitute legally binding offers but serve as an invitation for Customers to place an order. Product descriptions in catalogs or online do not represent warranties or guarantees.
2.2. Offers are valid while supplies last, unless otherwise specified. Errors and omissions are excepted.
3. Order Process and Contract Formation
3.1. Customers can browse the seller’s products and add items to their shopping cart using the [Add to Cart] button—this does not create any obligation to purchase.
3.2. When ready, customers can proceed to checkout by clicking [Proceed to Checkout] in the shopping cart.
3.3. Clicking the [Buy] button confirms the customer’s order, making it a binding purchase request. Customers can review and modify their order details at any time before submitting. Required fields are marked with an asterisk (*).
3.4. After the order is placed, the seller will send an order confirmation email listing the order details. This email only acknowledges receipt of the order and does not mean the order has been accepted. The sales contract is officially confirmed when the seller ships the product within 2 business days or provides a shipment confirmation email, explicit order confirmation, or invoice within the same time frame.
3.5. If the seller requests advance payment, the contract is confirmed when the seller provides payment details and the customer completes the payment.
3.6. If payment is not received within 10 days after the order confirmation, even after a second notice, the order will be automatically canceled. The seller will have no obligation to fulfill the order, and no further action is needed from either party.
4. Pricing and Shipping Costs
4.1. All prices displayed on the seller’s website, except for the UK region, are exclusive of applicable VAT.
4.2. In addition to the listed prices, the seller may charge shipping fees. The shipping costs will be clearly communicated to the buyer on the shipping page and during the checkout process.
5. Delivery and Product Availability
5.1. For orders requiring advance payment, shipping occurs only after full payment is received.
5.2. Delivery times and any shipping restrictions (e.g., limited availability in certain countries) are provided in the product description or on a separate information page.
6. Payment Methods
6.1. Customers can choose from available payment options during checkout.
6.2. If “Purchase on Account” is available, payment is due within 30 days of receiving the goods and invoice. For other methods, payment must be made in advance.
6.3. When using third-party payment providers (e.g., PayPal), their terms and conditions apply.
6.4. If a due date is missed, the Customer is in default and subject to a 5% interest charge above the base rate.
6.5. Late payment interest does not exclude additional damages or collection fees.
6.6. Customers may only offset claims against the Seller if such claims are legally recognized or expressly approved.
7. Retention of Ownership
The Seller retains ownership of all goods until full payment has been received.
8. Warranty and Liability for Defects
8.1. Warranty claims follow applicable legal regulations.
8.2. Any additional product warranties will be explicitly stated on the product page.
9. Liability
9.1. The Seller is fully liable for damages caused by intent or gross negligence.
9.2. The Seller is also liable for breach of essential contractual obligations, but only for foreseeable damages.
9.3. Liability limitations do not apply in cases of personal injury (life, body, or health), fraudulent concealment of defects, or product liability law violations.
9.4. If liability is excluded or limited, this also applies to employees, representatives, and agents of the Seller.
10. Right of Withdrawal
Your Right to Cancel
You have the right to cancel your order within 30 days of receiving your goods, without providing a reason.
To exercise this right, notify us via:
- Email: aak561868@gmail.com
- Written Letter: (If applicable, insert return address)
You may use our model cancellation form, but it is not mandatory. Your cancellation request must be submitted before the 30-day period expires.
Effects of Cancellation
- We will refund all payments received, including standard shipping costs (excluding extra charges for non-standard delivery options).
- Refunds will be processed within 30 days using the same payment method unless otherwise agreed.
- We may withhold refunds until we receive the returned goods or proof of return.
- You must return the goods within 30 days of cancellation. The return shipping cost is borne by the Customer.
- You are responsible for any diminished value due to improper handling beyond necessary inspection.
11. Exclusions from the Right of Withdrawal
The right to cancel does not apply to:
- Custom-made or personalized items
- Sealed goods (e.g., software, audio, video) that have been unsealed after delivery
12. Returns
12.1. Customers should contact us before returning an item at aak561868@gmail.com to facilitate faster processing.
12.2. Customers must return goods prepaid and retain proof of shipment. Return postage costs are non-refundable unless:
- The wrong item was shipped, or
- The product was damaged upon arrival.
12.3. Customers should return items in their original packaging with all accessories, if possible, to prevent damage during transit. If original packaging is unavailable, suitable packaging should be used.
13. Storage of Contract Terms
13.1. The Seller stores order contract details. Customers may print the agreement before submitting their order.
13.2. An order confirmation, including the contract terms, will be sent to the Customer via email.
14. Data Protection
14.1. The Seller processes Customer data in compliance with applicable data protection laws.
14.2. Personal data (e.g., name, email, address, payment details) are used strictly for order fulfillment and will not be shared with unauthorized third parties.
14.3. Customers have the right to request free access to stored personal data, as well as corrections or deletions, unless legal obligations require retention.
14.4. More details can be found in our Privacy Policy.
